According to PTDA’s Voice of the End Customer Report, having a product available when your end customer needs it should be considered table stakes. In order to build customer loyalty and retain customers, you need to provide value and you can do this through the supply chain.
Supply Chain Discovery Document
Use the Supply Chain Discovery Document to uncover your end customer’s supply chain needs and to assess your own ability to offer solutions. This tool provides the questions you need to ask your end customers to determine how you can add value and help them reach their goals.