Keeping your products in front of the World
Now more than ever, shaft collar end users are demanding a comprehensive online presence from manufacturers as well as in-house engineering support. To learn more about how certain companies are providing this type of service, we asked Arthur Stafford, President of Stafford Manufacturing, for his take. Stafford says one of the best ways to improve customer service is to listen to feedback and then deliver.
For over forty years, we at Stafford have prided ourselves on our unique ability to offer customers a broad range of shaft collars and rigid shaft couplings. We have constantly sought to add items with recognized value and utility, often as the result of customer suggestions or requests from multiple customers for specific capabilities. As a result, we now offer products with a wide variety of mounting and precision adjustment capabilities, clamping methods and application-specific features.
At the same time, we have sought to provide a “friction-free” path to providing complete specials. We have invested heavily in methods and equipment which allow us manufacture complex parts, large and small, in any quantity — with precision. Our customer service specialists and engineers have many years of combined experience in translating customer wishes into on-time finished parts. And, with the recent introduction of our SPARC system and our 3-D prototyping capability, we are able to offer customers almost immediate feedback on ever more ambitious and complex challenges.
Our future is all about providing customers a truly unique mix of quality products and remarkable service. We want to be successful by helping our customers be successful.
Stafford
www.staffordmfg.com